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Shipping Policy

 

The following terms apply to the purchase of Product(s) from www.creativeleafholistic.com. The agreement parties are (a) individuals submitting purchase requests going forward referred to as “you” or “your”, and (b) Creative Leaf Holistic, Abu Dhabi, United Arab Emirates is referred to in this Agreement as the “CLH”, “we”, and “us”.

Creative Leaf Holistic reserves the right to change the terms and conditions for purchase at any point in time. Should new T&C changes be enacted, we will update this page accordingly resulting in immediate effect after publication.

When reading this agreement, the following words have specific meanings:

 

- ‘Product’ relates to any retail item on sale through www.creativeleafholistic.com

- ‘Website’ means www.creativeleafholistic.com

- ‘CLH’ Means Creative Leaf Holistic

 

ORDERS

 

Any order submission is subject to availability. CLH will send through an email confirming the availability status and the date on which the product is dispatched.

 

Should we for any reason not be able to fulfill the order, this will also be advised via email as soon as possible

including refund timelines.

 

Retail products are continuously updated and we endeavour to have the latest correct details available at all times. On the rare occasion of any error in the product information, price, or availability, you will be given the option to re-confirm or cancel the order based on changes update.

 

Kindly note that we cannot hold liability for any incorrect or outdated information should they result in changes to the terms of purchase.

 

Please always double-check the order summary prior to submitting the order. This page can also be printed or saved for future reference.

 

PAYMENT

 

We accept payment via the major Credit cards and Debit cards. All retail products for sale on the Website are inclusive of VAT and delivery fees within the UAE unless otherwise specified.

 

DELIVERY

 

We will endeavor to deliver the Product(s) as soon as possible after confirmation of your order.

Delivery would be done 24 hours – 48 Hours* from order confirmation. In Case of a delay due to unforeseen events, we will do our best to keep you informed of such delays.


Kindly note, that these timelines are applicable to areas within the City and Mainland, Any delivery to remote areas & and zones, or remote islands within the country will take longer and may have an additional shipping rate, the same will be communicated to you.

Kindly note, that delivery to certain areas and zones is not possible due to restriction of road access because of military restrictions or infrastructural restrictions. In such cases kindly provide an alternate address, or please feel free to collect the products from CLH Office in Abu Dhabi City.

Delivery will be to the address specified by you when ordering. Delivery outside of the UAE is not available at the moment. If you wish to have your product delivered outside of the UAE, please feel free to get in touch with us and the same can be arranged with additional delivery charges for products shipped outside the UAE based on standard international shipping rates and quantity of products purchased.

As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk is passed to you. This means that you will be liable for any subsequent damage, loss, or destruction to the Product(s).

Please note that CLH is unable to influence the delivery of any parcels once they have left our Premises. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional re-delivery costs.

 

Should you feel that your order has become lost or was unable to be delivered to you please contact us within 24-48 hours. Please note that we will try our best to resolve this issue.

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